Contact

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WhatsApp is the fastest way to reach us — but every road leads to the same careful people. Mon – Sat, 08:00 – 17:00.

Before you ask

Questions we hear often

What's a site visit, and what does it cost?+
A 60–90 minute home appointment where we measure every window, bring fabric samples to see in your light, and give style guidance room by room. Fees run K250–K950 depending on your area — and they're credited back on qualifying orders. See the zones on our Services page.
Do you supply the curtains, or just install?+
Both. Most clients have Thread supply fabric, rods and making — but if you already have curtains, we'll install, hang and steam them beautifully.
Do you do my area?+
We cover greater Lusaka in four zones, and travel out of town by arrangement — Ndola, Kitwe, Livingstone and beyond are quoted individually. Tell us your residential area when you book and we'll confirm your fee upfront.
Do I need to send measurements?+
No — we measure on site, properly. But if you already have measurements and want to move fast, the booking page has a path for quoting from your own numbers.
How long does production take?+
Seven to ten working days from deposit clearance, followed by two fittings — a rough fit to mark your hems, and the final install.
Do you make blackout curtains?+
Yes — blackout drape is a core Thread service. Final pricing is set at your site visit based on window size and fabric choice.
Can you install rods I already bought?+
Yes — from K300, with additional windows at K200 each. Includes hole patching if we're repositioning.
Can I see fabric samples?+
Browse the fabric library online and shortlist your favourites — then we bring the real swatches to your site visit. Samples travel to you; there's no showroom to visit.
How do I pay?+
Site-visit fees by Airtel Money; production deposits and balances by FNB bank transfer. You'll see the names Angela Phiri (Airtel) and Wiza Victoria Siame (FNB) on confirmations — both are Thread's verified accounts.
What's the warranty?+
Every bespoke install includes a complimentary six-month re-steam and workmanship cover — if a hem drops or a bracket loosens under normal use, we come back and make it right.
Are smart curtains available?+
Yes — electric wave rails with motor and remote. Priced by enquiry once we've seen your windows; book a demo and we'll show you the system working.
Do you do offices?+
For now we focus on residential homes. Office and corporate enquiries we'll review case-by-case as we expand.

Still wondering something?

Start the chat — a real person replies, and the next step is usually a site visit anyway.

Book a site visit